As a business owner, your time is too valuable to be spent tangled in day-to-day operations. That’s where I come in. As a systems and operations manager, I specialize in creating order out of chaos—streamlining your processes, improving efficiency, and freeing you to focus on the big-picture goals that drive your business forward. From automating workflows to managing team communication and ensuring every detail runs smoothly, I’ll help transform your business into a well-oiled machine that supports your growth instead of holding it back.
With expertise in project management, online systems, and a passion for helping entrepreneurs succeed, I tailor solutions to fit your unique needs. Together, we’ll eliminate inefficiencies, save hours of time, and build a scalable foundation for your business.
Systems + Operations Services
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Auditing and optimizing existing business processes
Set up a job description & hiring form for recruitment
Interview potential new team members and shortlist for the client
Host 1:1 weekly calls with each key team member to check in
Develop an offboarding system
Create a team brief for incoming new hires to review company policies & culture
Conduct 1:1 quarterly performance reviews with team
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Auditing and optimizing existing business processes
Create a client onboarding system
Create SOPs for a business
Implement a customer support ticketing & tracking system
Implement a testimonial tracking system
Set up and maintain a CRM
Set up of automations where possible
Set up system for lead generation
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Plan a content calendar
Project plan and launch a blog
Project plan and launch a book or ebook
Project plan and launch a membership platform
Project plan and launch a new online course
Project plan and launch a podcast
Project plan and launch a Youtube channel
Project plan and launch an online community
Create a cost estimation for a potential project
Create and maintain project timelines
I’m a Christ follower, a loving wife, and a dedicated mother to my three amazing children. The path that led me to establish Erica Johnson Co. was driven by a deep sense of purpose and a calling toward entrepreneurship that ignited within me when I was just 19 years old. This passion for building something meaningful was instilled in me by my own family, particularly my grandfather, who was an entrepreneur himself.
As I ventured into the coaching industry, I witnessed the incredible dedication and impact of service-based entrepreneurs who were driven to make a positive difference in the world. It became clear to me that many of these talented individuals were struggling to find clients, and I felt a strong desire to help them. I wholeheartedly believed in their ability to create profound change, which is why I decided to specialize in supporting service-based entrepreneurs in attracting new clients, selling their services and courses, and maximizing the impact of their services and programs.
Once you submit the booking inquiry form, I'll reach out to you to schedule a call. This will give us the chance to have a conversation, answer any questions you might have, and start working together. I'm excited to connect with you and begin our collaboration!
